# How to Change or Reset a Baan / Infor LN Password

> Source: https://netray.co/erp-help/change-or-reset-baan-infor-ln-user-password
> Publisher: Netray (netray.co), AI and integration engineering for ERP and manufacturing systems.
> Section: ERP Help

## Short answer

Users change their own password from the change password option in the session menu after login, and an administrator resets another user's password in the User Data session (ttaad2100m000). On Infor LN 10 sites that sign in through Infor OS, the password lives in the identity provider, so you reset it there instead of in LN.

## Kind

how-to

## System

infor-ln

## Erp

Infor LN / Baan

## Module

User Data / Security

## Query

how to change baan password

## Alternate Queries

- reset baan password
- infor ln forgot password
- baan password expired
- change infor ln password admin

## Applies To

Baan IV/5 and Infor LN 6.1 / 10.x. Menu labels differ slightly between the BW client, Worktop and the LN UI.

## Steps

### Change or reset the password

**Items:**

- Decide which case you have: you know the password and want to change it, or you are locked out and need an administrator reset.
- To change your own: log in, open the application options or Specific menu and choose the change password function, then enter the old and new password as your password rules require.
- To reset someone else: an administrator opens User Data (ttaad2100m000), selects the user and uses the password function to set a new one.
- Set the rule that forces a change at next login if your policy requires it, so the administrator never knows the permanent password.
- If the account is locked after failed attempts, clear the lock on the user record before or together with the reset.
- On LN 10 with single sign-on, reset the password in Infor OS or your corporate identity provider, not in LN.
- Ask the user to log in again and confirm access.

## Sections

### Where the password really lives

**Body:**

In classic Baan and in LN installations with local authentication, the password is stored with the user's definition in the Tools data and checked by the server when the bshell starts. That is why the User Data session is where an administrator resets it.

On LN 10 sites using Infor OS and federation, authentication happens outside LN. Changing the LN-side password does nothing for sign-in, and the user keeps being rejected. Check how your site authenticates before changing anything.

### Password policy and expiry

**Body:**

Expiry and complexity rules come from the user data settings and any operating system or directory policy in front of it. If users are asked for a new password every few weeks and cannot set one, the new password probably fails a rule they cannot see, such as minimum length, history or character classes.

Document the rule in your helpdesk page. Most repeat password tickets are caused by an unpublished rule, not by a fault.

### Service accounts and integrations

**Body:**

Be careful when changing the password of an account used by an integration, a batch job or an ION connection. Changing it breaks the job at the next run. Keep a list of technical users and where their passwords are stored, and change them in a planned window.

## Pitfalls

- Resetting the LN password on an SSO site and wondering why nothing changes.
- Changing the password of a service account that a batch job or integration uses.
- Sharing the temporary password in chat or email. Force a change at next login.
- Not clearing a lock, so the new password still fails.

## Ai Angle

An assistant on your own helpdesk data can answer the routine questions: which authentication type a user has, whether the account is locked, and what the policy says. Password changes themselves should stay a manual, audited step; Netray does not automate credential resets.

## Faq

### How do I change my own Baan password?

**Answer:** After logging in, use the change password function in the application or Specific menu, enter the current password and the new one. If the option is missing, your site may use single sign-on, where you change it in the identity provider instead.

### How does an admin reset a Baan or LN password?

**Answer:** Open User Data (ttaad2100m000), select the user, and set a new password with the password function. Prefer a temporary password with a forced change at next login.

### Why does LN keep rejecting the new password?

**Answer:** Either the password breaks a complexity or history rule, the account is locked, or LN 10 uses Infor OS for authentication and the password was changed in the wrong place. Check the lock status and how the site authenticates.

## Search terms

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