# DELMIAworks Web API: How to Integrate and Where to Get Support

> Source: https://netray.co/erp-help/delmiaworks-web-api-integration-and-support-resources
> Publisher: Netray (netray.co), AI and integration engineering for ERP and manufacturing systems.
> Section: ERP Help

## Short answer

DELMIAworks offers a web-based API for integration, and the technical documentation sits behind the customer support portal for licensed customers, so confirm access and licensing with your account team first. Alongside it, many sites integrate through the Oracle database, import and export utilities, and middleware. Pick the route by direction of data and risk.

## Kind

how-to

## System

delmiaworks

## Erp

DELMIAworks (formerly IQMS)

## Module

Integration / Web API / Support

## Query

delmiaworks web api

## Alternate Queries

- delmiaworks knowledge base
- delmiaworks tech support
- delmiaworks rest api

## Applies To

DELMIAworks (formerly IQMS), recent releases. Exact endpoints, authentication and licensing depend on your version and contract; verify with the vendor documentation.

## Steps

### How to approach a DELMIAworks API integration

**Items:**

- Write down the integration: what data, which direction, how often, and who owns each side.
- Ask your DELMIAworks account team or support portal for the current API documentation and licensing terms for your version.
- Request a test or non-production instance and an API credential with the least access that works.
- Prototype one read call first (for example items or work orders) and confirm field names and paging.
- For writes, test in the non-production instance and design for idempotency so a retry does not create duplicates.
- Log every call with a correlation id and handle rate and timeout errors with retries.
- Where the API does not cover a need, evaluate supported import routes or read-only database access, with the vendor's guidance.
- Document the integration and the owner, because ERP upgrades can change behavior.

## Sections

### Integration routes, from lightest to heaviest

**Body:**

Reporting and analytics usually read from the database or an approved replica. Operational integrations (shop floor, quality, shipping) use the web API or vendor-supported import and export routes. EDI and eCommerce use dedicated modules or a middleware layer.

Direct writes to the database are risky because they bypass business logic and can break on upgrade. Treat them as a last resort and get the vendor's position in writing.

### Knowledge base and technical support

**Body:**

Documentation, release notes and the knowledge base are generally provided through the customer support portal and community of the vendor, requiring a login tied to your maintenance contract. If you cannot sign in, ask your internal DELMIAworks administrator or your reseller to add you.

When opening a support case, include the version, the exact message, a screenshot, the steps to reproduce, and whether the problem happens in a test instance. This shortens response time.

### Security and operations

**Body:**

Use a dedicated service account, store credentials in a secret manager, restrict network access to the API, and log use. For on-prem installations, keep the API inside the corporate network or behind a gateway.

## Pitfalls

- Assuming API access is included in the licence without checking.
- Writing straight into the Oracle tables to save time.
- Using a personal login for an integration, which breaks when that person leaves.
- No retry or duplicate protection on write calls.

## Ai Angle

A private assistant can sit on top of read-only access to DELMIAworks and answer questions on items, orders and inventory in plain language, showing the query it ran. It reads; writes remain with the ERP's own processes. Netray's DataRay and ERPray run on-prem against sources like this.

## Faq

### Does DELMIAworks have a REST API?

**Answer:** DELMIAworks provides a web API for integration. Availability, endpoints and licensing depend on your version, so get the current documentation from the vendor support portal and confirm with your account team.

### Where is the DELMIAworks knowledge base?

**Answer:** In the vendor's customer support portal, available with a login linked to your maintenance contract. Ask your administrator or reseller for access.

### Can I read DELMIAworks data directly from the database?

**Answer:** Many sites do read-only reporting this way, ideally from a replica. Writing directly is not recommended because it bypasses business rules. Check with the vendor.

## Search terms

delmiaworks web api, delmiaworks knowledge base, delmiaworks tech support, delmiaworks rest api, delmiaworks integration, delmiaworks api documentation, iqms integration, delmiaworks support portal

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