# Deltek Costpoint Connection Error: Is Costpoint Down? > Source: https://netray.co/erp-help/deltek-costpoint-connection-error-server-down > Publisher: Netray (netray.co), AI and integration engineering for ERP and manufacturing systems. > Section: ERP Help ## Short answer A Costpoint connection error means a layer between your browser and the database failed: your network or browser, the web or application server, single sign-on, or the database. Test from outside your machine first to learn whether it is only you or everyone, then check each layer in order. If you are Deltek-hosted, check Deltek's status communications and open a support case. ## Kind error ## System deltek ## Erp Deltek Costpoint ## Module Infrastructure / Connectivity ## Query deltek costpoint connection error ## Alternate Queries - deltek costpoint server down - is deltek costpoint down - costpoint cannot connect to server ## Applies To Deltek Costpoint 7.x and 8.x web client, Deltek-hosted and self-hosted deployments ## Steps ### Triage in this order **Items:** - Ask a colleague on a different network to try. If it is only you, the problem is your browser, VPN, proxy or account. - Try a private browser window and another supported browser. Clear cache and cookies for the Costpoint URL if the error persists. - Confirm the URL resolves and the certificate is valid. An expired or mismatched TLS certificate produces connection or security warnings before Costpoint loads. - If everyone is affected and you are self-hosted, check the web or application server service and its logs for startup errors or out-of-memory conditions. - Check the database: is the instance up, accepting connections, with free log and data space, and did a maintenance job or backup lock it? - If sign-in loops or fails only at login, check the SSO provider, its certificate expiry and clock sync between servers. - If you are Deltek-hosted, check Deltek's published maintenance windows and status notices, then raise a support case with timestamps and the exact message. - After recovery, record the cause so the next outage is shorter. ## Sections ### Think in layers, not in screens **Body:** Costpoint is a stack: browser, network or VPN, web or application server, the Costpoint services, the database, and usually an identity provider. A 'connection error' is the symptom of any one failing. The fastest triage question is scope. One user points to client or account, one office points to network, everyone points to server, application or database. Error wording helps. A timeout or blank page suggests network or server unavailability, a certificate warning is a trust issue, an authentication error after redirect points to SSO or account state, and a message that loads but fails on action points to database or application errors. ### Self-hosted: where outages usually originate **Body:** Common root causes are an application server that stopped after patching or a reboot, a certificate that quietly expired, a full disk for logs or database files, a database that is in recovery or has hit connection limits, and a licence or configuration file that changed. Windows or OS updates that restart services in the wrong order are a frequent culprit. Treat logs as the arbiter. The application server log shows whether Costpoint services started, and the database error log shows whether connections are being refused. Check disk, memory and certificate expiry dates proactively with monitoring, because these fail predictably. ### Is Costpoint down for everyone, and who do you ask? **Body:** For Deltek-hosted tenants, availability is Deltek's responsibility, so your steps are to confirm scope, check announced maintenance and escalate with evidence: time, user, URL, screenshot and exact text. Planned maintenance is the commonest reason for a short outage, so check windows before escalating. For self-hosted tenants, there is no public status page; your own monitoring is the status page. A simple synthetic check that logs into Costpoint every few minutes and alerts on failure will tell you about an outage before users do, and gives you timestamps for the post-incident review. ## Pitfalls - Restarting services before capturing logs, which destroys the evidence of the cause. - Treating a user-specific problem as a server outage and disrupting everyone. - Ignoring certificate expiry dates until the day they fail. - Not checking maintenance windows before opening a support case. - Forgetting that SSO is a dependency: an identity provider incident looks like a Costpoint outage. ## Ai Angle During an incident, an assistant that has read your runbooks, past incident notes and configuration records can tell the on-call person which layer failed last time with the same symptom. Netray builds this as private retrieval on your own infrastructure so internal topology never leaves your network. It reads and explains; it does not restart services. ## Faq ### How do I know if Deltek Costpoint is down for everyone? **Answer:** Ask someone on a different network to try, then check your own monitoring if self-hosted, or Deltek's maintenance and status notices if Deltek-hosted. If only you are affected, look at your browser, VPN, proxy or account instead of the server. ### Why does Costpoint load but then fail to sign in? **Answer:** That pattern points to the identity layer. Check that the SSO provider is available, its signing certificate has not expired, server clocks agree, and your account is not locked or disabled. A Costpoint-authenticated account may also simply have an expired password. ### Can an expired certificate cause a Costpoint connection error? **Answer:** Yes. An expired or mismatched TLS certificate triggers browser warnings or failed connections before Costpoint loads. It is one of the most predictable outages, so track expiry dates and renew well ahead of time. ### Who fixes a Costpoint outage if we are hosted by Deltek? **Answer:** Deltek is responsible for the hosted environment. Raise a support case with timestamps, affected users, the URL and the exact message, and check published maintenance windows first, because planned maintenance explains many short outages. ## Search terms deltek costpoint connection error, costpoint server down, is deltek costpoint down, costpoint cannot connect, costpoint login error, costpoint certificate expired, costpoint outage, costpoint sso login loop --- Talk to an engineer: https://netray.co/contact?intent=erp_ai | Machine catalog: https://netray.co/agent/catalog.json