# Deltek Costpoint Not Working: Outage, Login and Mobile App Troubleshooting

> Source: https://netray.co/erp-help/deltek-costpoint-not-working-down-login-mobile-qr-code
> Publisher: Netray (netray.co), AI and integration engineering for ERP and manufacturing systems.
> Section: ERP Help

## Short answer

First decide if it is an outage or a local problem: check Deltek's cloud status page if you are hosted by Deltek, or your own servers if on-premises, then test another user and another browser. Most Costpoint issues are login or session problems, browser or network changes, or a mobile app pointed at the wrong server. The mobile app pairs with a QR code or server URL generated by your administrator.

## Kind

error

## System

deltek

## Erp

Deltek Costpoint

## Module

Availability / Login / Mobile

## Query

deltek costpoint not working

## Alternate Queries

- deltek costpoint down today
- deltek costpoint app not working
- deltek costpoint app qr code
- costpoint cannot log in

## Applies To

Deltek Costpoint 8.x and Costpoint cloud (Deltek hosted), plus on-premises installations; companion mobile apps such as Deltek time-entry apps.

## Steps

### Triage Costpoint not working

**Items:**

- Ask a colleague on a different network to try. If they also fail, it is the system; if not, it is your device or network.
- If hosted by Deltek, check the Deltek cloud status page and any maintenance notice from your account.
- If on-premises, check the web server, application server and database services and their logs.
- Try a private browser window, clear the cache, and disable extensions; check for browser updates.
- For login failures, confirm the password, account lock, and SSO or identity provider status.
- Check whether a firewall, VPN, proxy or certificate change happened.
- For slowness, find whether one screen or everything is slow, and when it started.
- If unresolved, open a support case with time, user, screen, message and screenshots.

## Sections

### Outage or local problem

**Body:**

The quickest test is a second user on a different network. A wide failure means the service is down or degraded. A single user failure usually means a locked account, a cached session, or a device problem.

For cloud customers, Deltek's status page and your support contacts are the source of truth. For on-premises customers, you own the stack: web tier, application server, database and certificates.

### Login problems

**Body:**

Common causes are expired passwords, accounts locked after failed attempts, a changed single sign-on setup, an expired certificate, and a browser that blocks cookies required for the session. Check the identity provider before blaming Costpoint when SSO is used.

### Mobile app and the QR code

**Body:**

Deltek's mobile companions to Costpoint, such as the time-entry apps, are connected to your server by an address the administrator provides, often as a QR code or a server URL. If scanning fails, check that the code was created for your current environment, that the phone can reach the server (VPN or Wi-Fi rules), and that the app version is current.

If the server URL or certificate changes, the app must be reconnected. Ask your administrator for a new code.

### On-premises checks and compliance

**Body:**

Costpoint in defense contractors often runs under CUI and CMMC constraints, which affects how remote access and mobile devices are allowed. Check that a blocked connection is not an intentional control. Our hosting decision page covers cloud versus on-premises.

## Pitfalls

- Assuming an outage when only one account is locked.
- Clearing the browser cache but not testing another browser.
- Reusing an old QR code after a server change.
- Overlooking a recently expired certificate.
- Opening a support case with no time or error text.

## Ai Angle

On-premises sites can feed server logs and helpdesk tickets to a private assistant that answers which component is failing and what changed recently, with the evidence quoted. It does not restart services. Netray builds this for customers who cannot send logs to a public tool.

## Faq

### Is Deltek Costpoint down today?

**Answer:** Check the Deltek cloud status page if you are hosted by Deltek, or your own server monitoring if on-premises. Also ask a colleague on another network to test, to separate an outage from a local problem.

### Why will the Costpoint app not connect?

**Answer:** Typical causes are an outdated server address or QR code, the phone not reaching the server, an expired certificate, or an old app version. Ask your administrator for a fresh QR code or server URL.

### Where do I get the Costpoint app QR code?

**Answer:** From your administrator, who generates it for the environment the app should connect to. The exact location depends on the app and your version.

### Why can I log in on one device and not another?

**Answer:** Look at browser cookies, proxy and VPN rules, certificates on the device, and cached sessions. If another device works, the account itself is usually fine.

## Search terms

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