# Epicor Kinetic Print Preview Not Working

> Source: https://netray.co/erp-help/epicor-kinetic-print-preview-not-working
> Publisher: Netray (netray.co), AI and integration engineering for ERP and manufacturing systems.
> Section: ERP Help

## Short answer

Epicor Kinetic reports are generated by the task agent and rendered through the report server, so a preview that never appears usually means the job did not complete, the SSRS connection failed, or the browser blocked the result. Check System Monitor first, then the report server settings, then the client.

## Kind

error

## System

epicor

## Erp

Epicor Kinetic

## Module

Reporting / SSRS / Task Agent

## Query

epicor kinetic print preview not working

## Alternate Queries

- epicor print preview not working
- epicor report preview blank
- epicor report stuck in task agent

## Applies To

Epicor Kinetic reports using SSRS report styles; the task agent and report server configuration are managed by the administrator

## Steps

### How to fix print preview in order

**Items:**

- Run the report and open System Monitor to see whether the task was created, ran, errored or is still queued.
- If the task is stuck or never starts, check that the task agent service is running and the agent is configured for the company.
- If the task errors, read the task log text, which usually names the failing step or the report server connection.
- Confirm the SSRS report server is reachable from the application server and the credentials used for rendering are valid.
- Check the report style assigned to the report and that it has not been broken by a customization.
- In the browser, allow popups and downloads for the Kinetic site and retry in a private window.
- Check that the user can print the report and has a valid printer or output setting on the report dialog.
- Try another report to see whether the problem is global or limited to one style.

## Sections

### The path a report takes

**Body:**

A report request becomes a task, the task agent builds the data, the report server applies the style, and the result is returned to the client for preview or print. A failure at any link looks like a missing preview, so start where the evidence is: System Monitor shows the task state and any message.

If tasks never run, the problem is the task agent. If they run and fail, read the error. If they succeed but nothing shows, suspect the client or the browser.

### Report server and styles

**Body:**

Rendering depends on the SSRS service being reachable, on valid credentials, and on the report style being deployed. After an upgrade or server move, the report server URL and permissions are the common regression.

If only one report fails, compare its style to a working one. A customized style that references a missing field or data set will fail even though the server is healthy.

### Client and browser issues

**Body:**

- If System Monitor shows success, look at the browser: blocked popups, an extension, or a download policy. A different browser or a private window tells you quickly.
- Also check the user's output settings. A user without a default printer or with restricted printing can see odd behaviour that an administrator does not.

## Pitfalls

- Retrying repeatedly instead of reading the task log.
- Assuming the report server is fine after a server move.
- Editing a style in production without testing it.
- Ignoring a stopped task agent service.
- Testing only as an administrator.

## Ai Angle

An assistant with read access to your system logs and task history can summarize which reports failed and why, and group failures by style or time. That is useful for pattern spotting. Fixes to the report server or styles remain administrator tasks.

## Faq

### Why is my Epicor report stuck in the task agent?

**Answer:** The task agent service may be stopped, misconfigured for the company, or blocked by a previous failing task. Check System Monitor and the service status on the server.

### Why does the preview work for some reports only?

**Answer:** A specific report style is probably broken, often after a customization or upgrade. Compare it to a working style.

### Does print preview need SSRS?

**Answer:** Reports that use SSRS styles need a reachable report server to render. Check its URL and credentials in your configuration.

### Why does the report succeed but nothing shows?

**Answer:** Likely the browser blocked a popup or download. Allow them for the site or try a private window.

## Search terms

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