# How to change a SyteLine (CSI) password > Source: https://netray.co/erp-help/how-to-change-syteline-password > Publisher: Netray (netray.co), AI and integration engineering for ERP and manufacturing systems. > Section: ERP Help ## Short answer A user changes the SyteLine password from the sign-in dialog or the account options, and an administrator resets it in the user maintenance of the Mongoose configuration. If your site uses Infor ION / Ming.le single sign-on or Windows authentication, the password is not held in SyteLine at all, and you change it in the identity provider or Windows. ## Kind how-to ## System syteline ## Erp Infor SyteLine (CloudSuite Industrial) ## Module Security / Users ## Query how to change syteline password ## Alternate Queries - change password in syteline - how to change password in infor syteline - syteline password expired - reset syteline user password ## Applies To Infor SyteLine 8.x to CloudSuite Industrial on-prem and hosted. Menu labels differ slightly between the Windows client and the web client. ## Steps ### Change or reset the password **Items:** - First identify how you sign in: a SyteLine user name and password, Windows (domain) authentication, or Infor single sign-on. Only the first stores the password in SyteLine. - User, SyteLine login: use the change password option on the sign-in dialog or from the user menu, enter the old password, then the new one twice. - Admin reset: open user maintenance in the Mongoose configuration (Users), select the user, set a new password and, if needed, require a change at next sign-in. - If the account is locked or the password has expired, the admin can unlock and reset it from the same screen. - Windows authentication: change the domain password with Ctrl+Alt+Del or through IT. SyteLine follows the Windows account. - SSO: change or reset it in the identity provider (for example the Infor / Ming.le identity, Active Directory or the corporate IdP). Then sign in again. - If integrations or scheduled tasks use that user, update the stored password there too. - Test by signing out and back in, and check any service or task that uses the account. ## Sections ### Where the password actually lives **Body:** SyteLine users are defined in the Mongoose configuration layer, which can authenticate against its own stored credentials, Windows, or an external provider. That choice decides who can change what, and it explains why a password change in SyteLine does nothing at a site that uses SSO. Ask your administrator which authentication type is set for your user before you spend time on resets. ### Expired passwords and lockouts **Body:** Expiry and lockout rules come from the policy that applies: the SyteLine setting for stored passwords, or the Active Directory policy for domain accounts. A lockout is cleared by an administrator, or by waiting for the lockout window to end. If a service account locks repeatedly, an integration or scheduled task is probably still sending the old password. ### Service and integration accounts **Body:** - Accounts that run the application, report services or API calls should be dedicated, with passwords that do not expire unexpectedly, or better, managed through a secret store. - When rotating such a password, list every place it is used: connection strings, scheduled tasks, ION connection points and report data sources. ### Security practice **Body:** - Do not share user accounts and do not reset a password over email in plain text. Use the require-change-at-next-login option so only the user knows the final password. - Log resets with the requester and the approver, since password resets are a common social engineering target. ## Pitfalls - Trying to change a password in SyteLine when the account uses SSO or Windows authentication. - Rotating a service account password without updating the integrations that use it. - Resetting to a known default and not forcing a change at next sign-in. - Assuming a lockout is a wrong password, when a stale saved credential is retrying. - Skipping identity verification on reset requests. ## Ai Angle An internal helpdesk assistant can answer 'how do I change my SyteLine password' for the right authentication type at your company, and route the reset request to an administrator. It must never see or store passwords, and on-prem deployment keeps user names and tickets inside your network. ## Faq ### How do I change my password in SyteLine? **Answer:** Use the change password option on the sign-in dialog or user menu if SyteLine stores your password. If you sign in with Windows or SSO, change the password in Windows or the identity provider instead. ### How does an admin reset a SyteLine password? **Answer:** Open user maintenance in the Mongoose configuration, select the user, set a new password, and require a change at next sign-in. The same screen unlocks accounts. ### Why does my new password not work in SyteLine? **Answer:** Your site probably uses Windows or single sign-on, so the password is held elsewhere. It can also be a saved old credential in a service or browser retrying and locking the account. ### Does the password change affect integrations? **Answer:** Yes if an integration or scheduled task signs in as that user. Update the stored credential there, or use a dedicated service account. ## Search terms change password in syteline, syteline password reset, infor syteline password expired, mongoose user password, csi change password, syteline sso password --- Talk to an engineer: https://netray.co/contact?intent=erp_ai | Machine catalog: https://netray.co/agent/catalog.json