# Infor LN Session Timeout, Starting Sessions and Personalization

> Source: https://netray.co/erp-help/infor-ln-session-timeout-start-session-personalization
> Publisher: Netray (netray.co), AI and integration engineering for ERP and manufacturing systems.
> Section: ERP Help

## Short answer

An LN user can lose a session for two different reasons: the portal or identity token expiring (Infor OS or the identity provider) or the LN application server dropping an idle process. Check the identity token lifetime first, then server-side idle settings. Sessions are started by typing the session code in the Web UI search, and personalization is done per user or per role with the built-in personalize options.

## Kind

how-to

## System

infor-ln

## Erp

Infor LN

## Module

Web UI / Infor OS / Administration

## Query

infor ln session timeout

## Alternate Queries

- infor ln start session
- infor ln session personalization
- infor ln web ui idle timeout
- infor ln open session by code

## Applies To

Infor LN 10.x Web UI with Infor OS (Ming.le) or a customer identity provider. Settings differ between cloud and on-premise.

## Steps

### How to diagnose and set timeouts

**Items:**

- Note exactly what the user sees: a login prompt (token expiry) or a frozen session (server side).
- Check the identity provider or Infor OS configuration for the session or token lifetime and the idle limit.
- On the LN application server check the settings that end idle sessions or limit the number of concurrent sessions.
- Check network devices: load balancers and firewalls often close idle connections earlier than the application does.
- Set the shortest limit that suits your security policy and announce it, so users know what to expect.
- Re-test with a user left idle for just over the new limit.

## Sections

### Starting a session by code

**Body:**

In the Web UI you can open a session by typing its code, such as the code of a purchase or item session, into the search or run box and selecting the result. Power users prefer this to navigating menus. In the classic client a similar run-program option exists.

Sessions can also be added as favorites or opened by a link from other applications. Make sure the user holds authorization for the session, otherwise the start fails with a not authorized message.

### Session personalization

**Body:**

Personalization lets a user or admin change how a session looks: which columns appear, their order and widths, and saved filters or views. Keep personalization for layout. Changing behavior needs a customization with a proper change record.

Decide who owns shared views. If every user personalizes their own, support cannot reproduce what a user sees.

### Security trade-offs

**Body:**

Long timeouts are convenient on the shop floor but risky on shared terminals. A common compromise is a short timeout for office users and a longer or badge-based re-entry for shared stations. Align it with your policy rather than with whatever stops complaints.

## Pitfalls

- Raising only the LN limit while a load balancer still closes the connection.
- Mixing up token expiry with server-side idle handling.
- Leaving shared terminals on long timeouts.
- Using personalization to change behavior.

## Ai Angle

Netray's agent can read session and login logs from your environment to explain why a user was dropped and which layer did it. It does not change security settings by itself; any change stays with your administrators.

## Faq

### Why is my LN user logged out while working?

**Answer:** Most often the identity token or portal session expired, or a network device closed an idle connection. Check the identity layer and the network before changing LN itself.

### How do I open an LN session by its code?

**Answer:** Type the session code into the Web UI search or the run option and open the result. The user needs authorization for that session.

### Can personalization be shared with other users?

**Answer:** Yes in many setups at role or admin level. Decide who owns shared views so that support knows what users see.

### Does a longer timeout affect license use?

**Answer:** It can, because idle sessions may still hold a license until they end. Check your license model.

## Search terms

infor ln session timeout, infor ln start session, infor ln session personalization, infor ln idle timeout, infor ln web ui logout, infor ln run session by code, infor os token expiry, infor ln personalize grid

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