# Infor VISUAL Price Book: How Customer Pricing and Price Breaks Are Set Up > Source: https://netray.co/erp-help/infor-visual-price-book-customer-pricing-setup > Publisher: Netray (netray.co), AI and integration engineering for ERP and manufacturing systems. > Section: ERP Help ## Short answer In Infor VISUAL, a selling price reaches an order line from a hierarchy of sources: the part's list price and quantity breaks, any customer-specific pricing, and manual override on the line. A price book approach means maintaining those sources deliberately and in one place, then testing the result on order entry. Exact window names depend on your version. ## Kind how-to ## System infor-visual ## Erp Infor VISUAL ## Module Sales / Pricing ## Query infor visual price book ## Alternate Queries - infor visual customer pricing - infor visual price breaks - infor visual selling price part ## Applies To Infor VISUAL Enterprise (VMFG) 8.x and later. Menu names and pricing options differ by version and by modules installed; confirm in your own application. ## Steps ### Set up and verify pricing in VISUAL **Items:** - Inventory your pricing models: one list price, quantity breaks, customer-specific prices, contract prices, currency-specific prices. - Load list prices and quantity price breaks on the part records in Part Maintenance, using a controlled import if there are many parts. - Set customer-specific pricing or discounts in Customer Maintenance where the customer has an agreement. - Decide what happens on currency: either price per currency or convert from a base price at the exchange rate. - Create a test customer order for each model and check the line price, the break applied and the extended amount. - Document the precedence you observed: which source wins when several apply. - Assign ownership: one person maintains prices, with an effective-date and approval routine for changes. ## Sections ### Price sources and precedence **Body:** The first question on any wrong price is which source supplied it. A price book is only reliable if you know the order of precedence. Typically the line starts from the part's selling price or a quantity break, customer-specific terms can replace or adjust it, and a user can override the line manually if security allows. Test precedence on your own database rather than assuming. Use a part with a quantity break and a customer with a specific price, and enter the order both ways. ### Maintaining prices at scale **Body:** Editing hundreds of prices one part at a time does not scale. Use the supported import and mass update tools, or extract with the query tool, change in Excel and reload through a supported path. Write directly into tables only if your partner has validated it, because VISUAL calculates and stores related values. Annual price increases are a project: freeze, load, test on a copy, release on an effective date, and keep the old file to explain disputes. ### Auditing why an order has a price **Body:** When a customer disputes a price, compare the order line with the part price, the break table, the customer terms and any manual override recorded. Keeping a before and after export of prices at each change gives you the evidence. See the related page on the VISUAL query tool for extracting these lists. ## Pitfalls - Mixing list prices and customer-specific prices with no documented precedence. - Price changes without effective dates, so open quotes silently reprice. - Forgetting currency and unit-of-measure effects on quantity breaks. - Mass table updates that skip VISUAL's own validation. ## Ai Angle Price disputes are an investigation problem. A grounded assistant such as ERPray can answer why customer X was quoted this price on order line Y by reading the part, break and customer records and showing the query, or list customers whose price is below the current list. It reads only, so it explains pricing without changing it. On-prem deployment keeps price data on your own servers. ## Faq ### Does Infor VISUAL have a price book? **Answer:** VISUAL supports pricing through part selling prices, quantity price breaks and customer-specific pricing rather than one object everyone calls a price book. Treat those sources together as your price book and check the exact windows in your version. ### How do I set customer-specific prices in VISUAL? **Answer:** Use the customer pricing options in Customer Maintenance or the pricing facility available in your version, then verify on a test order. Confirm precedence against part prices. ### How do I update many prices at once? **Answer:** Use a supported import or mass update path, or extract to Excel, revise and reload, testing on a copy first. Avoid direct table edits unless a partner has validated them. ### Why did an order pick the wrong price? **Answer:** Check which source supplied it: part price, quantity break, customer terms or manual override. Differences in currency, unit of measure and effective date are common causes. ## Search terms infor visual price book, infor visual customer pricing, infor visual price breaks, visual manufacturing pricing, infor visual selling price, visual erp quantity breaks, infor visual pricing setup --- Talk to an engineer: https://netray.co/contact?intent=erp_ai | Machine catalog: https://netray.co/agent/catalog.json