# MachineMetrics with Infor SyteLine: work orders out, labor tickets back

> Source: https://netray.co/stack/machinemetrics-infor-syteline
> Publisher: Netray (netray.co), AI and integration engineering for ERP and manufacturing systems.
> Section: ERP Stack

## Short answer

MachineMetrics offers a two-way SyteLine connector that brings work orders, employees and parts to the shop floor and writes labor tickets back to SyteLine. For cloud SyteLine it uses the ION API Gateway over REST and OAuth 2.0. For on-prem it reads the SQL Server database directly through a MachineMetrics edge device.

## Erp

Infor CloudSuite Industrial (SyteLine)

## Erp Key

syteline

## On Prem

true

## Product

MachineMetrics SyteLine Connector

## Vendor

MachineMetrics

## Category

Machine monitoring and labor tracking

## Integration

**Method:** ION API Gateway (cloud SyteLine)

**Detail:** MachineMetrics calls SyteLine through the ION API Gateway using REST and OAuth 2.0 credentials issued from Infor OS. You create an authorized app and service account in ION API, then give MachineMetrics the client details.

**Method:** Direct SQL Server access via edge device (on-prem SyteLine)

**Detail:** For on-prem, MachineMetrics documents a direct database connection from its edge device to the SyteLine SQL Server database. That needs network reachability and a database account with the access the connector requires, which your DBA should scope carefully.

## Data Flows

**From:** SyteLine

**To:** MachineMetrics

**Data:** Open jobs and operations, parts, employees

**Trigger:** Periodic sync

**From:** MachineMetrics operator screen

**To:** SyteLine

**Data:** Labor tickets: employee, job, operation, run time, quantities

**Trigger:** Operator starts, pauses or completes an operation

**From:** Machine controls and sensors

**To:** MachineMetrics

**Data:** Cycle counts, run and idle state, downtime reasons

**Trigger:** Continuous during production

**From:** MachineMetrics

**To:** SyteLine

**Data:** Completed quantities reported against the operation

**Trigger:** Operation completion or periodic posting

## Setup

### Decide cloud or on-prem path

**Detail:** Cloud tenants use the ION API Gateway. On-prem sites use the SQL Server path through an edge device on the plant network.

### Prepare credentials

**Detail:** Cloud: create the ION API authorized app and service account. On-prem: have the DBA create a dedicated SQL login with the minimum access MachineMetrics documents.

### Map employees and work centers

**Detail:** Make sure SyteLine employee IDs, work centers and resources line up with machines and operators defined in MachineMetrics.

### Configure the connector

**Detail:** Enter the connection details in MachineMetrics, choose the site, and select which jobs are pulled, for example released jobs only.

### Test the pull first

**Detail:** Confirm jobs, operations, parts and employees appear correctly before enabling any write-back.

### Pilot labor ticket write-back on one cell

**Detail:** Run one machine for a week, compare MachineMetrics labor with SyteLine job transactions, and check the results with payroll and costing.

### Roll out cell by cell

**Detail:** Train operators on starting and completing operations, then expand once variances are explained.

## Pitfalls

- Employee or work center codes that differ between systems, so tickets are rejected or land on the wrong resource.
- Operators forgetting to close an operation, which writes inflated labor time to the job.
- Write-back going to jobs in a status that SyteLine does not accept transactions against.
- On-prem database access that is broader than needed, or breaks after a SQL password rotation.
- Cloud OAuth credentials that expire or are revoked, silently stopping the sync.
- Overlapping labor entry through another shop-floor tool, producing duplicate labor for the same operation.

## Ai Layer

### Machine data against job cost

**Description:** A private assistant reading machine run time and SyteLine job transactions can show where actual cycle time differs from the routing, as a starting point for review.

### Labor ticket exceptions

**Description:** Flag tickets with unusually long durations, missing completions or rejected posts, with the job and operation, so a supervisor can fix them.

### Plain-language shop questions

**Description:** Ask which jobs due this week are on machines with repeated downtime and see the answer drawn from both systems, without anyone building a report.

## Alternatives

- If you only need labor reporting, SyteLine's own shop floor transactions or Infor Factory Track may be enough without machine monitoring.
- If you need machine data but not ERP write-back, run MachineMetrics read-only and keep labor entry where it is.
- Other MES or monitoring products with SyteLine connectors exist; compare by write-back behaviour and your on-prem or cloud needs.

## Faq

### How does MachineMetrics connect to on-prem SyteLine?

**Answer:** MachineMetrics documents a direct SQL Server database connection through its edge device for on-prem SyteLine. Plan the network path and a scoped database account with your DBA, and test in a non-production database first.

### How does it connect to cloud SyteLine?

**Answer:** Through the ION API Gateway using REST and OAuth 2.0. You create the authorized app and service account in Infor OS and provide the credentials to MachineMetrics.

### What gets written back to SyteLine?

**Answer:** MachineMetrics describes the connector as two-way, writing labor tickets back to SyteLine. Confirm in a test environment exactly which transactions post and how they affect job cost before going live.

### Where can AI add value here?

**Answer:** Mostly in reconciliation and exception review across machine data and SyteLine jobs, drafted for a supervisor to approve. We would not let an AI post labor to production without human review.

## Source

https://docs.machinemetrics.com/docs/integrations/erp-connectors/infor-syteline-cloud-connector

## Search terms

machinemetrics syteline ion api connector labor tickets, machinemetrics syteline, syteline machine monitoring, syteline labor tickets shop floor, machinemetrics infor integration, syteline mes machine data

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