Infor SyteLine3 min readNetray Engineering TeamUpdated March 4, 2025

E-Commerce Platform Integration with SyteLine ERP

Manufacturers selling direct-to-customer or through B2B portals need real-time synchronization between their e-commerce platform and SyteLine. Orders placed online must flow into SLCos, inventory availability from SLWhseitems must reflect on product pages, and shipping confirmations from SLShipments must update customer-facing order status. Without reliable e-commerce integration, manufacturers face overselling, manual data entry backlogs, and poor customer experience.

Order and Customer Data Synchronization

Inbound order sync is the most critical integration path. When a customer places an order on Shopify, Magento, or WooCommerce, the integration must create a customer order (SLCos), populate line items (SLCoitems), resolve or create the customer record (SLCustomers), and set the correct ship-to address (SLCustaddr). Order acknowledgment flows back to the e-commerce platform to confirm receipt and provide an estimated ship date.

Webhook-triggered order sync from Shopify/Magento to SLCos via REST API with sub-second processing
Customer resolution logic: match by email in SLCustomers, create new customer record if no match found
Map e-commerce line items to SLCoitems using SKU-to-item cross-reference in SLItemCustXref table
Populate SLCustaddr with shipping address, creating new ship-to records when address is not on file
Return order confirmation with SyteLine CO number and estimated ship date to the e-commerce platform

Inventory and Pricing Synchronization

Real-time inventory availability prevents overselling by pushing SyteLine's on-hand quantities from SLWhseitems to the e-commerce product catalog. Pricing sync ensures that price list changes in SLItemprice reflect immediately on the storefront. For B2B scenarios, customer-specific pricing from SLCustPrice must be resolved at login and applied to the customer's session.

Push inventory updates from SLWhseitems.qty_on_hand to e-commerce on inventory transaction events via ION
Calculate available-to-promise (ATP) from SLWhseitems considering allocations, safety stock, and in-transit quantities
Sync price list changes from SLItemprice to e-commerce catalog via scheduled batch or event-driven updates
Implement B2B customer-specific pricing by querying SLCustPrice IDO on customer login and caching per session
Handle multi-warehouse scenarios by aggregating availability across SLWhseitems rows for the same item

Shipping, Returns, and Post-Order Workflows

After SyteLine processes and ships an order, the shipment confirmation from SLShipments with carrier tracking information must flow back to the e-commerce platform for customer notification. Returns initiated on the e-commerce side must create RMA records in SyteLine via SLRmas and SLRmaItems, triggering the returns receiving and credit memo workflow.

Push shipment confirmation from SLShipments with tracking number and carrier code to e-commerce order status
Map SyteLine pack/ship events to Shopify Fulfillment API or Magento Shipment API for customer notification
Create SLRmas and SLRmaItems from e-commerce return requests with reason codes and return authorization numbers
Sync credit memo generation from SLCrMemoHdr back to e-commerce for refund processing
Implement order status webhook that queries SyteLine co.stat and ships updates to e-commerce order timeline

Key Takeaways

1Order and Customer Data Synchronization: Inbound order sync is the most critical integration path. When a customer places an order on Shopify, Magento, or WooCommerce, the integration must create a customer order (SLCos), populate line items (SLCoitems), resolve or create the customer record (SLCustomers), and set the correct ship-to address (SLCustaddr).
2Inventory and Pricing Synchronization: Real-time inventory availability prevents overselling by pushing SyteLine's on-hand quantities from SLWhseitems to the e-commerce product catalog. Pricing sync ensures that price list changes in SLItemprice reflect immediately on the storefront.
3Shipping, Returns, and Post-Order Workflows: After SyteLine processes and ships an order, the shipment confirmation from SLShipments with carrier tracking information must flow back to the e-commerce platform for customer notification. Returns initiated on the e-commerce side must create RMA records in SyteLine via SLRmas and SLRmaItems, triggering the returns receiving and credit memo workflow..

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