Vendor Quality Scoring Configuration
Configure vendor quality scores that aggregate receiving inspection pass rates, NCR frequency, CAPA closure rates, and delivery performance into a composite supplier quality rating. The scoring model uses data from multiple SyteLine tables and can be calculated on demand or scheduled for periodic update on the Vendor Performance form.
- Define quality scoring weights on the Vendor Quality Parameters form: inspection pass rate (40%), NCR frequency (25%), CAPA closure rate (20%), delivery performance (15%)
- Configure scoring calculations from SLQualityResults pass/fail counts grouped by vendor and time period for incoming inspection acceptance rates
- Set up NCR frequency scoring using SLQualityNonConformances record counts per vendor normalized by receipt volume for fair comparison
- Enable automatic vendor quality grade assignment (A/B/C/D) based on composite score thresholds configured on the Vendor Quality Parameters form
- Configure quality grade impact on sourcing by linking vendor grade to inspection level: Grade A = skip-lot, Grade B = normal, Grade C = tightened, Grade D = hold
Supplier Corrective Action Request (SCAR) Process
When vendor quality issues require formal corrective action, the SCAR process documented in SyteLine's Corrective Actions module drives structured problem resolution with the supplier. Configure SCAR workflows that link to vendor NCRs, set response deadlines, and track supplier-submitted root cause analyses and corrective action plans.
- Configure SCAR generation from vendor NCRs on the Corrective Actions form with automatic vendor notification via email workflow
- Set up SCAR response deadlines (containment: 24 hours, root cause: 10 business days, corrective action plan: 20 business days) with escalation rules
- Enable supplier response tracking on the SCAR form with fields for vendor root cause, containment actions, and corrective/preventive action plans
- Configure SCAR effectiveness verification by monitoring subsequent incoming inspection results for the affected vendor and item combination
Supplier Quality Dashboard and Reporting
Supplier quality data drives strategic procurement decisions. Configure quality dashboards and reports that provide visibility into vendor quality trends, cost of poor quality by supplier, and approved vendor list management. Integrate SyteLine quality data with Birst analytics for executive-level supplier quality intelligence.
- Generate supplier quality scorecards combining acceptance rate, NCR count, SCAR status, and delivery metrics per vendor per quarter
- Configure cost of poor quality reports by vendor aggregating scrap, rework, sort, and administrative costs from NCR disposition records
- Set up approved vendor list (AVL) management linking vendor quality grades to item-level supplier approval status on the Vendor Items form
- Enable vendor quality trend analysis showing month-over-month and year-over-year quality performance trajectories for strategic sourcing reviews
- Configure automatic vendor hold triggers when quality scores fall below configurable thresholds, blocking new PO creation until improvement is verified
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