How HxGN EAM (formerly Infor EAM) connects to Infor M3
Infor ION with Databridge outbound events
Hexagon's guide describes an ION connection with Databridge outbound events and event subscriptions. EAM publishes events and ION routes them to the ERP, and the reverse for ERP updates, so the integration is message-based, not a shared database.
ERP purchasing as the procurement system
Rather than buying through EAM, requisitions are passed to the ERP's purchasing, where orders, receipts and invoices already live. The ERP remains the financial system of record.
What data moves
| From | To | Data | When |
|---|---|---|---|
| HxGN EAM | ERP purchasing | Requisitions for MRO parts and services | Requisition approved in EAM |
| ERP | HxGN EAM | Inventory and receipt updates for stores | Receipt or stock movement in the ERP |
| HxGN EAM | ERP payables | Invoice and cost information tied to work orders | Invoice approved or work order costed |
Setting it up
- 1Decide the system of recordAgree which system owns parts, vendors and stock levels, so synchronisation has one direction for each object.
- 2Set up ION connectivityConfigure the ION connection and the EAM outbound events and subscriptions per Hexagon's integration guide.
- 3Align master dataMatch part numbers, units of measure, vendors and cost centres between EAM and the ERP before enabling any flow.
- 4Map requisitions and accountsMap work order and asset costs to ERP accounts and projects, including how capital and expense items are split.
- 5Test the full cycleRun requisition to order, receipt, stock update and invoice with realistic items, including partial receipts and returns.
- 6Monitor the ION queueAssign someone to watch for failed messages daily after go-live.
What usually breaks
- !Both systems allowed to create parts, producing duplicate items with different units of measure.
- !Partial receipts or returns not reflected in EAM stores, leaving maintenance planners with wrong stock.
- !Account mapping that fails for assets under construction or capital projects.
- !Failed ION messages sitting unnoticed so requisitions never reach purchasing.
- !Versions of EAM and the ERP upgraded independently, breaking event schemas.
- !Treating the guide as proof for every Infor ERP when it should be checked against the specific one you run.
A private AI layer across both systems
Stuck requisition tracing
Follow a requisition from EAM through ION to the ERP order and say where it stopped and why, for a buyer or admin to fix.
Spares to downtime questions
Ask which work orders were delayed by out-of-stock spares and what the ERP shows on order, combining EAM history with ERP purchasing data.
Reorder suggestions
Suggest min and max changes from work order consumption and lead times, held for a planner's approval.
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When something else fits better
- If maintenance is small, the maintenance functions in your ERP may be enough without a separate EAM.
- Other CMMS or EAM products may suit a plant better if they have a documented connector to your specific ERP.
- A flat-file stock export may be adequate if purchasing stays in EAM and only finance needs the cost data.
Frequently asked questions
How does HxGN EAM connect to Infor ERP?
Hexagon's documentation describes integration through Infor ION, using Databridge outbound events, an ION connection and event subscriptions. EAM and the ERP exchange messages, and the ERP's purchasing handles MRO procurement while payables stay in the ERP.
Is HxGN EAM the same as Infor EAM?
HxGN EAM is the current name of the product formerly sold as Infor EAM, now from Hexagon. Older documents may use the Infor name, so check which version and documentation apply to your installation.
Where would AI sit in this setup?
A private assistant can read EAM and ERP data inside your network, explain stuck messages, and answer parts and downtime questions. It stays read-only by default, and any change to requisitions or stock levels waits for human approval.
Pairing documented at docs.hexagonppm.com/r/en-US/HxGN-EAM-Integrating-with-Infor-ION/1278285 . HxGN EAM (formerly Infor EAM) is a product of Hexagon; Netray is independent and not affiliated with either vendor.