How Infor Service Mobile connects to Infor CloudSuite Industrial (SyteLine)
CSI add-on
Infor's solution overview lists Service Mobile as a recommended add-on for CloudSuite Industrial. Details such as connectivity, offline behavior and which service transactions it covers should be confirmed in Infor's current documentation for your release.
What data moves
| From | To | Data | When |
|---|---|---|---|
| SyteLine | Service Mobile | Assigned service orders, customer and site details, equipment and parts information | Dispatcher assigns or updates the order |
| Service Mobile | SyteLine | Time, parts used, work performed notes and status | Technician updates or closes the job |
| SyteLine | SyteLine | Billing and inventory transactions from the posted service order | Order completed and posted by the back office |
Setting it up
- 1Confirm the licensing and releaseCheck the add-on is available for your SyteLine release and what infrastructure it needs, on-premise or cloud.
- 2Prepare service master dataClean customers, ship-to sites, serialized equipment and service items before technicians depend on them.
- 3Define technicians and permissionsCreate technician records and the user rights they need, and decide who dispatches.
- 4Define parts and van stockDecide how technician stock locations are modeled so parts used in the field decrement the right inventory.
- 5Decide the order lifecycleDefine statuses, who approves completed work, and when billing starts.
- 6Pilot with a few techniciansTest connectivity in poor coverage areas and check that posted time and parts reconcile to SyteLine.
What usually breaks
- !Poor mobile coverage at customer sites without an agreed offline procedure leads to paper notes entered later.
- !Equipment records are incomplete, so technicians cannot see history or warranty on site.
- !Van stock locations are not set up, so parts consumed in the field never reach inventory correctly.
- !Technicians close jobs with free-text notes only, which blocks billing and root cause analysis.
- !Time entries in the app do not match payroll rules, creating disputes at month end.
A private AI layer across both systems
Service history questions
A technician or dispatcher asks in plain language about a machine's past repairs, parts used and open warranty, answered from SyteLine service data with the source records shown.
Job note structuring
Turn free-text job notes into proposed failure codes and parts lists for the back office to approve before posting.
Recurring failure detection
Find equipment or parts with repeated service calls across customers and summarize likely causes for service management.
When something else fits better
- SyteLine's own service order screens used from a rugged laptop or tablet may be enough for a small team.
- A dedicated field service management product from another vendor if you need advanced routing and scheduling.
- Paper work orders with disciplined back-office entry is a simple option for very low volume.
Frequently asked questions
Is Service Mobile included with SyteLine?
Infor lists it as a recommended add-on for CloudSuite Industrial, not as part of the base product. Licensing and the supported releases need to be confirmed with Infor or your reseller.
Does it work offline?
The public record does not say. Ask Infor how the app behaves without connectivity and test it at your worst customer sites, because many field service projects succeed or fail on this point.
Can we use it with SyteLine on-premise?
That depends on the release and architecture, which are not covered by the source for this page. Verify deployment options with Infor, including how mobile devices reach your network securely.
Pairing documented at docs.infor.com/csbi/2025.x/en-us/csbicslib/csbi_solution_overview/xkj16959195688 . Infor Service Mobile is a product of Infor; Netray is independent and not affiliated with either vendor.