How SyteLine Shipping and Logistics / Pacejet Cloud connects to Infor CloudSuite Industrial (SyteLine)
On-premise pick, pack and ship add-on
The add-on works alongside SyteLine's order, shipment and inventory transactions to drive picking, packing and shipping, and to obtain parcel and LTL rates and labels at the point of shipping. It is delivered by Single Source Systems, not by Infor.
Pacejet Cloud logistics module (planned)
The announcement describes a planned module on Pacejet Cloud covering load planning, routing and advanced pick and pack. Ask the vendor for current status and supported SyteLine releases before depending on it.
What data moves
| From | To | Data | When |
|---|---|---|---|
| SyteLine customer orders | Shipping add-on | Ship-to, lines, quantities, ship via, weights | Order released for picking |
| Shipping add-on | Carriers via rate shopping | Package dimensions and weights, service levels | Packing complete |
| Carriers | Shipping add-on | Rates, labels, tracking numbers | Carrier service selected |
| Shipping add-on | SyteLine | Pick and ship confirmations, tracking, freight charges | Shipment confirmed |
Setting it up
- 1Map current shipping flowDocument how orders are picked, packed and shipped today, including parcel versus LTL decisions and who chooses the carrier.
- 2Confirm product scope and release supportAsk Single Source Systems which functions are generally available now versus planned, and which SyteLine releases are supported.
- 3Prepare carrier accountsGather account numbers, negotiated rates and API access for each carrier you want in the rate shop.
- 4Set up item weights and dimensionsRate shopping is only as good as the weights, dimensions and packaging rules on your item and carton data.
- 5Configure ship via and service rulesDefine which services are eligible by customer, weight, destination and shipping terms.
- 6Test full order-to-ship cyclesRun partial shipments, multi-package orders, LTL freight and returns labels in a test company.
- 7Go live with a controlled customer groupStart with one shipping lane or customer set and compare freight charges against your prior process.
What usually breaks
- !Missing or wrong item weights, so the rate shop returns unrealistic rates and freight is under- or over-billed.
- !Ship via codes in SyteLine that do not map to carrier services in the shipping tool.
- !Freight charges posted to the customer order differently from how finance expects, creating invoice disputes.
- !Partial shipments and backorders that do not reconcile between the add-on and SyteLine quantities.
- !Assuming the planned Pacejet Cloud module is live when it is still roadmap.
A private AI layer across both systems
Freight variance review
An assistant reading SyteLine invoices and carrier data can list shipments where billed freight differs from quoted freight, for a person to investigate.
Shipping exception triage
Find orders stuck between pick and ship confirmation, with the likely reason such as missing weight or an unmapped ship-via, and draft the fix for approval.
Plain-language shipment lookups
Customer service can ask where an order is and which carrier and tracking number it used, answered from SyteLine and the shipping system.
Try it here, free
Warehouse Labor Cost per Order Calculator
Turn pick, pack and ship times into labor cost per order, daily hours and the headcount you need.
When something else fits better
- If you ship few parcels, carrier web portals or a basic parcel tool may be enough.
- A full transportation management system suits you better if LTL and multi-stop routing dominate.
- Other shipping software that integrates with SyteLine may fit better; compare on your carriers and release support.
Frequently asked questions
What is SyteLine Shipping and Logistics?
A pick, pack and ship add-on for SyteLine from Single Source Systems with parcel and LTL rate shopping. It runs on-premise, which matters if you cannot move shipping data to a cloud service.
What does Pacejet add?
The announced partnership describes a planned logistics module on Pacejet Cloud for load planning, routing and advanced pick and pack. It was described as planned, so check whether it is available for your release.
Is this an Infor product?
No. It is a third-party add-on from Single Source Systems, so support, upgrades and release compatibility come from that vendor. Include it in your SyteLine upgrade planning.
Can AI help with freight?
It can compare quoted and billed freight and flag orders with missing data, but it should only draft corrections. Shipping and billing changes stay with your staff.
Pairing documented at www.dcvelocity.com/articles/30093-pacejet-shipping-software-and-single-source-sy . SyteLine Shipping and Logistics / Pacejet Cloud is a product of Single Source Systems with Pacejet; Netray is independent and not affiliated with either vendor.