Aerospace Supplier Corrective Action Request (SCAR) Template
A SCAR gets a supplier to contain a problem, find the real cause and fix it before the next shipment. This template sets out clear response steps and dates so your request is easy to answer and easy to audit.
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Aerospace Supplier Corrective Action Request Template
Supplier Corrective Action Request
SCAR number: SCAR-26-014 Supplier: Apex Finishing LLC Attention: Quality manager Purchase order: PO 450018832 Part: PN-48213-02 Quantity rejected: 14 Severity: Major Issued: 2026-10-20 by S. Kapoor, Supplier Quality
Issue Description
Anodize coating thickness measured below the minimum on 14 of 40 pieces. Required 0.0004 in minimum, measured 0.0002 to 0.0003 in by eddy current.
Supplier Response Required
| Step | Requirement | Due |
|---|---|---|
| 1 | Containment of suspect stock at supplier, in transit and at our site | 2026-10-23 |
| 2 | Root cause analysis including why the escape was not detected | 2026-11-06 |
| 3 | Corrective action and preventive action with owners and dates | 2026-11-06 |
| 4 | Evidence of implementation and effectiveness check | To be agreed |
Supplier Root Cause (to be completed by supplier)
Occurrence cause:
Detection cause:
Systemic cause:
Corrective Action Plan (to be completed by supplier)
| Action | Owner | Due date | Evidence |
|---|---|---|---|
Closure
Align response deadlines with your supplier quality agreement. Escape point analysis (why the problem was not caught at the supplier) is expected by most primes. This is a starting template and does not replace contractual terms.
Link SCARs to supplier ratings
Optional: talk about feeding rejection and SCAR data from your ERP into automated supplier scores.
Optional. The tool and every export work without this. No spam.
How to use the SCAR template
Fill the identification fields, describe the defect with measured values against the requirement, and set realistic response dates. Export to PDF or Word and send it with supporting photos and inspection data. When the supplier responds, review the root cause critically and do not close the request until effectiveness is verified on later shipments.
- Attach objective evidence and photographs
- Give containment due dates in days, not weeks
- Ask for escape point analysis
- Record the closure and verification date
What a strong response contains
Good responses separate three causes: why the defect occurred, why it was not detected before shipment, and which system allowed both. Corrective actions should address each cause with an owner and a date. A response that says operator retrained is usually weak because it treats the symptom and relies on memory.
Severity and timing
Critical issues that affect safety or function normally need containment within a day or two and immediate notification of other customers' risk where relevant. Major issues may allow a week or two. Minor issues can be handled in the normal cycle. Document your thresholds in the supplier quality agreement so both sides know the clock.
Common mistakes
Common problems include accepting a generic root cause, closing on promise rather than evidence, skipping effectiveness checks, and not feeding the result back into the supplier's rating. Link the SCAR to the NCR, record the cost of the escape, and review open SCARs in management review.
Frequently Asked Questions
Is a SCAR the same as an 8D?
They overlap. An 8D is a structured problem solving method, while a SCAR is the request issued to the supplier. Many companies ask the supplier to answer with an 8D format. This template uses fewer steps but covers the same ground.
When should I issue a SCAR?
Issue one for repeated or significant nonconformances, delivery of product that escaped the supplier's process controls, or any issue affecting safety or function. Define your triggers in the supplier procedure.
What does AS9100 say about corrective action?
Clause 10.2 requires you to react to nonconformities, evaluate the need for action to eliminate causes, implement it and review effectiveness. Keep records of the nature of the nonconformity, the action taken and the results.
How do I verify effectiveness?
Review the next several lots or a defined period of shipments for recurrence, and audit the changed process step if needed. Record the evidence before closing.
Netray can help connect SCARs to receiving inspection and supplier rating data in your ERP so repeat issues surface early.
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